Refusals and send-backs are part of shipping, not a side inbox. OneShip ties pickups, reasons, and money together.
See which reasons are dragging your numbers down so you can fix them at the source, not one ticket at a time.
When delays and refusals are visible early, you recover money faster and stop the same issue from repeating city to city.
RTO rates per city, week over week. Pause a courier in the city that's slipping, keep the others running.
Karachi
8%
-2% wk-on-wk
Lahore
11%
+1% wk-on-wk
Multan
17%
+4% wk-on-wk
Faisalabad
9%
-1% wk-on-wk
Can we see why deliveries failed?
Yes. Collect reasons in one place so you can act and compare courier performance fairly.
Do refunds and send-backs share the same queue?
They live next to each other so finance can match refunds to returned stock without hunting through email threads.
Can we trigger a return without the customer raising a ticket?
Yes. Initiate a pickup from any order, attach the reason, and we coordinate with the courier directly.
How fast does failed-delivery data come in?
Status updates flow as the courier scans them, usually within minutes of the failed attempt. You see & act before another retry burns money.
Turn returns from a side inbox into a fixable signal with OneShip.